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Case Study - Change
Management
Local Government, Commercialised Unit
Objectives:
- $30million annualised bottom-line savings
- Realised within 3 years
- Significant reduction in government subsidies
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Challenges:
- Council Culture
- Low bus patronage
- Inefficient Processes
- Poor resource planning
- Week management systems
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Solutions:
- Action Team format
- Union Involvement
- Supervisory Training
- Management Systems
- Process changes
- Route Restructure
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Outcomes:
- $27million annual savings
- ROI > 8:1
- IR Issues contained
- Major increase in key performance measures
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Case Study - Changed
Management
State Government
Objectives:
- Analyse Call Centre Options including technology and
communication
- Rationalise trades and regional structures
- Boost management performance
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Challenges:
- Government Culture
- Low Efficiency Levels
- Inefficient processes
- Weak management systems
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Solutions:
- Implement new structures
- Management training
- Supervisory training
- Call Centre systems
- Process changes
- Relocation of facilities
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Outcomes:
- $2million annual savings
- IR issues contained
- Trades Skilled improved
- Call Centre skills developed
- More efficient response to client needs
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Case Study - Change
Management
State Government
Objectives:
- Improved overall business focus
- Identify areas of inefficiency and poor performance
- improve customer service level
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Challenges:
- Low efficiency levels after amalgamation
- Residual culture
- Management Fatigue
- Staff Skepticism
- Politics around Olympics
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Solutions:
- Implement new structures
- Action Team initiatives
- Analyse Areas of Opportunity
- Engineer Wide-spred involvement
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Outcomes:
- $10million annual savings
- Increased business awareness
- Performance deficiencies identified and addressed
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Case Study - Change
Management
Local Government
Objectives:
- Implement new structures in shire services
- Manage branch operations before new structures effected
- Analyse operational errors and prioritise savings regime
- Implement Savings and specified improvement plans
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Challenges:
- Council culture
- Management skills
- Corporate change fatigue
- Inter-departmental Silos
- Major IT and system problems
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Solutions:
- Management Initiatives
- Action Team initiatives
- Process and work practice changes
- Management and supervisory skills, involvement and training.
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Outcomes:
- Positive and cultural shift
- $3million annual savings started
- Improved KPI performance
- New Structures bedded in
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