Alan Youngson, an independent management consultant, has a breadth and depth of senior general management, business development, marketing and PR experience in the Education, Training, Cultural, Fundraising /Sponsorship and Special Project/Event industries, both nationally and internationally.
Throughout his 25 year career in both government and private sector organisations, he has been extensively involved in leadership, change management and organizational improvement by developing strategic thinking, shared values, cross-functional teams, innovation, customer focussed, commercial and market driven business units.
In a recent position as Director of TAFE Queensland International, Alan’s commercial unit won the 1998 Premier’s Export Achievement Award - Education and Training Category for innovative marketing and the Queensland and Japan Chamber of Commerce Export Excellence Award for customer service.
As the first Director of Marketing, TAFE Queensland (July 1999 – January 2001), he led the change management and amalgamation of three business units - International Office, Corporate Marketing Services and Market Development and Innovation, to a TAFE Queensland Marketing Unit. As a result, the alignment, development and implementation of a cohesive and integrated TAFE Queensland Strategic Marketing Plan was successfully achieved. This led to the effective re-positioning the TAFE brand and products for international and domestic markets.
During 1990–94 as Managing Director and Executive Producer of Brisbane Warana Festival, annual revenue increased from $3.1 m. to $5.9 m. Alan initiated strategic alliances and built business relationships and markets in Asia - through an annual "one country" focus - Celebrate – "China" (1992); "Indonesia" (1993); "Japan"(1994) which linked cultural, educational, trade and tourism and industry projects in association with Queensland State government, Brisbane City Council and gained new sponsorships from Australian companies doing business there.
He has also held numerous senior teaching and administration positions with a prominent college and university in Australia.
Alan’s approach to managing Learning and Development for organizations is best characterised by the philosophy of his business, Excelerate Results - Training, Marketing, Communications and Events. He strongly believes that leadership is essential at all levels in the organisation. It is the glue which enables business, government, industry to align, innovate, transform and flourish – short and long term.
His professional appointments include Elected Chair, UNESCO Pacific Taskforce for Vocational Education & Training (98 –01), Re-elected Chair of Australia TAFE International Network (1999 -2001), Appointed Board Chairman, Institute of Arts, Deakin University (1988-89), Re-elected President of Australasian Performing Arts Centre Managers Association (1988-89). Alan is an Associate Fellow, Australian Institute of Management (1994), a Member, Fundraising Institute of Australia (1996) and a Member, Australian Marketing Institute (1999).
He holds a B.A. (Hons) and B.Ed in Drama and English. Working throughout Australia since 1974, he has also obtained from QUT (1995) a Graduate Diploma in Business Administration - with Distinction, and is currently completing his MBA through USQ.
Andy Blunden has worked extensively in both the public and private sectors throughout Australia as a professional Training Manager, Human Resource Manager and Management Consultant.
Raised in Melbourne, Andrew has years of practical experience in project management, process design, and the implementation of technical skills, technology and change management programs.
His experience includes comprehensive computing experience as well as the design, development, implementation and presentation of major training programs. Initially Andy gained much of this experience in Canberra with the Department of Social Security and later throughout Australia with major consulting and education organisations. Much of his experience has involved developing the training and facilitation skills of managers and professional staff.
He has also had experience as a business analyst with an international consulting organisation focussing specifically on Productivity and Quality improvement, technology implementation and installation of organisational change, as well as Policy and Procedure review and development supporting change.
In the 90's Andrew moved his consulting business and family from Adelaide, where he was Senior Vice President of the AITD (SA), to Brisbane where he now provides internal assistance to manufacturing companies and the public sector with program design and implementation including training, policy and procedure development, quality certification, change program design and knowledge management.
Recent programs include development of Management Operating Systems, OH&S programs, Performance Management program implementation and Quality and Service Improvement programs.
Neil Cagney joined McCormick Rankin Pty in 1999. He has since formed a company in conjunction with McCormick Rankin Corporation (Canada) and is now Managing Director of McCormick Rankin Cagney Pty Ltd, which was incorporated in July 2000. The company boasts an impressive list of public and private sector clients built upon the reputations of Neil Cagney and the McCormick Rankin company.
The company specializes in transport planning, infrastructure and design, intelligent transport systems, strategic planning, management and operations, roads, busways, public transport and systems engineering in Australia and overseas. The current client list includes the Queensland Government, Brisbane City Council, Transfield, Transdev (France), ERG, the Taxi Council of Queensland, SMRT (Singapore Rail), Auckland Regional Council and North Shore City Council (New Zealand), and Adshel
Prior to that he held, since 1993, the position of Divisional Manager (CEO) with Brisbane Transport of Brisbane City Council. Brisbane Transport Is the public transport provider in the City of Brisbane and operates a fleet of approximately 600 buses.
Under Neil’s leadership, patronage growth for Brisbane Transport was the highest since the seventies. Customer satisfaction was at a record high and there were significant productivity improvements and most importantly, business performance was at its best ever.
Until Council’s organizational redesign to clearly delineate purchasers and providers, Neil was also responsible for Council’s strategic planning in the areas of urban transport, roads, freight, local area traffic management, bikeways, parking and traffic in developing areas. This was for a period of three years.
As the head of Brisbane Transport, Neil was also a member of the city’s executive management team. This group, over the past few years, has overseen some of the most fundamental reforms and improvements in the city’s history. Neil was a major player in this reform process.
An important element in undertaking these changes was the development of an Enterprise Bargaining Agreement with all of Council’s 6500 staff. There have now been three agreements and an extension to the second. These agreements are recognized widely as quality outcomes and Mr Cagney was a member of all bargaining units, chairing three of them.
Neil was also the Chairperson of Citysuper, Council’s staff superannuation fund, which has approximately $0.5 billon under management. During his time in charge, significant improvements occurred structurally, in financial performance and customer choice and the fund allocated around $60 million in surplus to members and the Council in addition to normal returns.
He is fully qualified in the areas of Mechanical Engineering, Urban and Regional Planning and Administration. He is currently a Fellow of the Chartered Institute of Transport, a Member of the Institution of Engineers of Australia and a Fellow of the Australian Institute of Company Directors
Personal Background
Gerry is a graduate from the Royal Melbourne Institute of Technology (Accounting and Business Studies) and is a CPA specialising in Management Accounting services. From 1966 to 1983, he worked in the steam generation industry throughout Australia and New Zealand, including 6 years as Project Manager of thermal insulation contracts on Power Station Construction sites at Huntly, NZ ($20m) and Tarong, Qld ($30m). He then spent 4 years in the computer industry in Financial Management and Company Secretarial roles. In 1988, he established Indigo Flame for the purpose of consulting to the Private and Public Sectors.
Areas of Expertise
Gerry is a member of the Institute of Management Consultants and a registered consultant under the Queensland Industry Development Scheme in the categories of Strategic Planning, Business Planning and Process Improvement. In keeping with his established Government client base and former experience in the engineering environment, Gerry specialises in the infrastructure services of Health, Roads, Rail, Water and Power.
Gerry has been Project Manager of several information system implementations for Queensland Health and Main Roads and represented Queensland Rail (on an Asian Development Bank Project) spending several months in Uzbekistan, assisting their Railways to prepare for an inaugural computerised accounting system.
Gerry has undertaken numerous diagnostic reviews of organisations, involving the measurement of Key Performance Indicators using the ‘Balanced Scorecard’ approach of cost, quality and responsiveness across the Key Result Areas of finance, customer service and operational performance.
Typical Projects
Develop and deliver Training Program for Managers in Simplified Financial Reporting techniques.
After having worked initially within the legal profession for eighteen years, in June 1984, Loraine created and established Legal-Ease, a specialist personnel agency that largely supported the legal profession. Loraine held key roles as follows:
Legal-Ease also had a support division, which placed both temporary and permanent staff in a broad range of positions. The other area within which Loraine operated was in broadly based management consultancy as follows:
Robert has more than 20 years senior management experience with companies in Australia and overseas.
He has hands on experience in the formulation of the strategic direction for businesses, developing management information systems, capital raising, public listing, divestments. mergers and acquisitions, change management, restructuring and the implementation of operational improvement.
His experience includes 7 years as a CEO, 4 years as the Managing Director of a publicly listed company, chairman of an unlisted public company, as well as experience as a non executive of publicly listed companies and as an executive director of a number of private companies.
He has been invited to address professional bodies including the Australian Securities Institute, the Australian Institute of Company Directors, the Australian Shareholders Association, the Chamber of Commerce, and West Point Military Academy (New York).
These presentations covered topics varying from the Selection of Emerging Companies, Raising Venture Capital, Developing Export Potential, Visionary Leadership and Implementing Organisational Change.
His presence in the Water Industry in Australia led to his involvement with the privatisation of a number of government water bodies and subsequently to his acting as an advisor to Thames Water Utilities UK.
He has led a number of successful change management projects including one where a company’s annual operational costs were reduced by $7.5 million (27%) without any loss of revenue.
He is a Chancellor’s Fellow of the University of Queensland and avid believer that people and education make the difference.
BA LLB (Hons) M Bus (Marketing) AAIM
Having completed a Bachelor of Arts and a Bachelor of Laws degree, Jane’s career commenced with a major law firm, practising in commercial and finance law. She then moved to a mid tier city firm, where she continued to act for business and professional clients across a wide range of industries, establishing and financing business structures and acting for clients on acquisitions and sales of business interests, as well as restructuring entities. This experience gave Jane a sound knowledge of general and specific business markets and issues.
Jane subsequently took on equity partnership in the firm, where she remained for 9 years. In this time, as well as continuing to act for many commercial clients, as well as government and institutional clients, she developed an interest in professional services marketing. This interest led her to leave practice in 1992, to specialise in advising professional service firms in marketing and business development.
During the 1990s, Jane worked in house with a number of large national and local law firms, to grow and develop their practices and to train their partners and professionals in marketing and business development. She was able to improve the performance of each of these firms by:
In 2000, Jane established her own business development and marketing consultancy, to enable her to advise a wider range of clients, including service organisations and not for profit organisations. She also advises, coaches and mentors professionals and business people in career and personal business development.
Jane is a founding member of the Queensland Association of Law Firm Marketers (QALFM) and a member of the Australasian Professional Services Marketing Association (APSMA). Jane is also an Associate of the Australian Institute of Management (AAIM). She is the Independent Chairman of Directors of the Queensland Furnishing Industry Superannuation Trust.
Jane is an accredited mediator, and a member of the Queensland Retail Shop Leases mediation panel, appointed by the Queensland government, in which capacity she regularly mediates in commercial disputes between shopping centre landlords and tenants.
Approach
With 20 years of practical experience creating and implementing business/marketing plans for a diverse range of clients, Helen is an expert at market and business research, strategic marketing and management. She believes strategic/marketing plans should be well grounded in thorough research and disciplined thinking, then shaped to combine theoretical knowledge with creativity and practical application. Accordingly, her focus is pragmatic and results-oriented. Helen likes to work closely with her clients during all phases of projects, combining her sound technical skills with the ability to distil complex issues into achievable business and marketing strategies. She encourages the practical aspects of implementation and delivery, with a good sense of organisation and attention to detail. Her consulting approach is friendly, thorough and helpful.
Specifically, Helen’s expertise lies in the areas of industry/market analysis and research; strategic, business and marketing planning. She is known for her understanding of consumer behaviour and the relevant implications for strategy.
Experience
•Career commencement in retail and shopping centre management (Myer management team).
•Joined a fledgling research and marketing consultancy and was part of a team over 12 years that grew the firm into a major competitor in the Australian market (Marketshare Pty Ltd - a major supplier of complex market analysis, quantitative/qualitative research and marketing planning)
•Co-founder of Corporate Context in 1992. Remains a part-owner and partner of the small, specialist practice.
•Experience in a wide range of industries in both the public and private sectors. In particular, a strong exposure to the retail, rural, professional services and IT industries.
•Importantly, the research and consulting processes involved in Helen’s work are adaptable across a wide range of industries and markets, different types and sizes of organisations.
Qualifications
•Undergraduate degree in business (marketing and management) from QIT.
•Completed Master of Business Administration (QUT) in mid 90s (with Dean’s Award for Excellence).
•Fully government accredited to provide strategic and marketing research and planning.
•Member of the Market Research Society, the Australian and American Marketing Associations and an associate fellow of the AIM.
The person
•Born and educated in Brisbane. • Married with two boys (aged eleven and nine years).
•Is quietly determined, organised and able to cope with multiple demands at one time.
•Enjoys long term client relationships; role of corporate "helper"; challenges of new markets and organisational problem-solving.
•Outside work, spends time reading, gardening, parenting and maintaining fitness.
Paul Wright FAIM , FAICD , FAIBF
Paul Wright began his career in banking where he had 24 years experience across the full spectrum of banking activities and achieved senior executive status at an early age.
In November 1988 he joined a professional consulting firm in the construction industry as director responsible for general and financial management.
In October 1991 he took up the position of General Manager Queensland /N.T. for Medical Benefits Fund of Australia Limited.
In February 2000 , Paul commenced his own specialist consultancy to utilise his breadth and depth of experience in leadership roles and business generally. He currently provides executive services in the role of General Manager to The Brisbane Club and has a number of Executive Mentoring clients.
Paul has more than 16 years experience on a wide range of Boards and has held executive positions on most of these. Board appointments include :
Previous Brisbane College of Advanced Education
Australian Health Insurance Association
Hartcorp Limited
Current Australian Institute of Management
( Both Qld and National Boards )
Royal Flying Doctor Service
( Both Qld and National Boards )
The CyberInstitute Pty Ltd
The Queensland Institute of Medical Research
The QIMR Trust
Paul is passionate about Leadership and has been involved in the development of management as a profession for more than 20 years.
Neil spent 27 years at Deloitte Touche Tohmatsu and its predecessors, the final seven in managing partner and national policy board roles. His background in the accounting firm included being the founding partner of a Brisbane predecessor firm which he successfully merged into the Deloitte practice, making it a significant participant in the market prior to it becoming a member of what is now termed the Big Four.
Neil had experience in three major facets of the profession: namely business services, audit, and insolvency and between 1977 and 1992 he played a part in some of the largest corporate transactions of the day and had amongst his client base: Brambles, The Seven Network, Pioneer Concrete, York Motors, Oakbridge, Tancreds, Citicorp and Westpac.
When he retired from the firm in 1996, he was partner in charge of Australian Strategic Policy Implementation in the national office in Sydney. Subsequent to leaving the partnership, Neil has become the founding director of the Committed Capital group of companies, an executive capital and investment banking organization, with Australian offices in Sydney Melbourne and Brisbane, and with subsidiaries in the United Kingdom.
Significant business interests and directorships include or have included a multinational software firm involved in the pharmaceutical and aerospace industries in the United States, a national legal software company, a travel company, one of Australia’s largest privately owned Mobil dealerships, Queensland’s premier motor vehicle enhancement organization, and Australia’s largest freight forwarder.
In additional to being a Chartered Accountant, Neil studied at Yale and has graduate qualifications in law from the University of Queensland.
Tony has over 35 years’ experience in Human Resource Management. He has
worked in government, semi-government and in private enterprise.
As a member of senior management, he was involved in internal consulting and
counselling from 1974 to 1987. Since 1987, he has provided external consulting
and career counselling services to public and private organisations.
Tony has dealt with all levels of employees, both blue collar and white collar
workers, across a wide range of industries. He has been responsible for the
design and implementation of major Redundancy and Outplacement programs for
organisations in both the public and private sectors. These programs were
successfully completed free from any industrial disruption.
Tony is a Chartered Member of The Australian Human Resources Institute and has
served on the Queensland Council.
Mylton Burns is a Partner of McInnes Wilson and is currently completing his Master of Laws.
Mylton was admitted to practice in 1983. He has practiced since that time in commercial litigation for banking & finance clients, insolvency practitioners and companies. He managed a Cairns office from 1992 to 1995. Mylton became the Commercial Litigation Partner of McInnes Wilson in July 1996. Mylton has since undertaken professional liability and other commercial insurance work for HIH/FAI, AMP/GIO, Royal SunAlliance, Suncorp, Zurich and other major insurers.
Mylton is the current President of the Australian Professional Indemnity Group. He was the former President of the Far North Queensland District Law Association and is an Associate Fellow of the Australian Institute of Management.
Gary is a principal in the Financial Planning firm, Tupicoffs. His
qualifications include:
• Diploma in Life Insurance
• Diploma Australian Insurance Institute.
• Fellow of the Association of Financial Advisers and
• Associate of the Financial Planning Association of Australia.
Gary is an Authorised Representative of Charter Financial Planning and is a
Licensed Dealer in Securities.
Gary commenced business in 1970 and the business now operates out of Brisbane
CBD offices at Level 3, 133 Mary Street Brisbane.
The business provides holistic advice to clients regarding their personal and
corporate financial affairs based on their goals and aspirations. The firm works
on a ‘Fee for Service’ basis and provides written financial advice. Areas
covered within a standard financial plan include:
• Debt restructuring
• Corporate Superannuation
• Retirement Planning
• Life Insurances including Trauma, Total and Permanent Disablement and Income
Protection
• Key Person coverage and Buy Sell cover for partnerships.
• Rearrangement of debt
• Investment advice
• Estate Planning
Background
Vanessa is an experienced marketing professional. During her 13 year career she
has worked across all facets of the marketing process in both consulting and
management roles. She has recently returned from London after 6 years where she
held senior Strategic Marketing, Product Marketing and e-Marketing roles for
American Express, British Airways, Shell and Datamonitor, working in the
European, Asian and USA markets. These positions have exposed Vanessa to various
B2B and B2C markets with a range of strategic and operational marketing
challenges. In particular she has had strong experience in the financial
services, travel and FMCG sectors. Vanessa enjoys applying the principles of
marketing success in these sectors to other areas of consulting work in a
research, planning and implementation capacity.
Specific Experience
Consumer insight and research - quantitative and qualitative core analysis and
market strategy across 12
countries
Database management and segmentation profiling - underpinning European marketing
strategy
Marketing strategy - Pan-European strategy platform for a US$4b business
Strategic product management - product re-definition, launch and ongoing
acquisition and retention program development; competitive intelligence analysis
and dissemination; market sizing and launch of new products into emerging
markets across Europe
New product development - developed, reviewed and launched a number of new
product offerings in various markets
Economic model management - pricing and profitability revenue models
e-commerce - global web site which hosts 6 individual vertical industry sites.
Site includes a number of key e-marketing features such as community hosting,
directories, on-line chat and real time on-line presentations
e-marketing - defined, developed and implemented full strategy to support
Datamonitor.com including launch, content location and maintenance; product
development and placement, potential revenue drivers for each vertical site,
full traffic building plans
Strategic relations development - negotiated/implemented marketing alliances and
partnership deals (including web based alliances)
Customer relationship management - built and implemented CRM database, including
core features such as data mining, data interrogation capabilities, product
library and marketing information retrieval features
Communication strategy - delivered above and below the line campaigns including
data planning for multi media campaigns
Direct marketing - delivered and implement tactical direct marketing plan for
key publishing business
Channel/category management - profiled, segmented and targeted product
distribution via variety of traditional and new media avenues
Brand/consumer loyalty programs - conducted brand loyalty research and refined
brand offering and consumer loyalty
Direct sales and account management - managed over 60 clients worth $12 million
in sales
The Person
Qualified with Bachelor of Business (QUT) • Married with 2 children
Energetic, driven and thrives on a challenge • Passionate about assisting
clients to grow their business
Leisure interests include cooking, theatre, travel and spending time with the
family.
Graham Carpenter, Partner
- Financial management and general consulting assignments
- Public sector advisory
- Corporate governance
- Probity audits / internal audit
- Business planning and feasibility studies
Graham has partner responsibility for the Consulting Division
of BDO Kendalls. He provides a wealth of skills and experience
in a variety of areas including financial management and
reporting, governance, consulting, training and development.
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