MDN’S QUALITY AND CUSTOMER COMMUNICATION AND RELATIONSHIP MANAGEMENT, POLICIES AND PROCEDURES
INTRODUCTION Both alone and in concert with our alliance partners, MDN has established a high reputation for facilitating an extensive range of Recruitment, Management and HR Consulting services.
OUR VISION We exist to be a reputable, reliable and sustainable provider of Recruitment and Consulting capability to Business, Government and Community Organisations.
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OUR MISSION We do this by:
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providing clients with high quality professional Consulting services that are highly satisfying to all stakeholders.
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providing creative and sustainable solutions.
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providing services that add value to the client.
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providing methodologies which demonstrate rigour, validity and professionalism.
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identifying closely with client needs.
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providing exceptional value for money.
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providing access to a wide range of contacts and networks through our strategic alliances which adds significant value to our processes and client engagements.
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engendering in clients, attributes of loyalty in terms of repeat business and advocacy in promoting new business.
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OUR VALUES We underpin our service with:
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Integrity.
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Professionalism.
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Client interests being considered first and foremost.
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Innovation, Flexibility and Resourcefulness.
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Leadership and Teamwork.
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Thoroughness and completeness of Solutions.
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Quality communication & Knowledge sharing.
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Value for money.
We offer our services to the widest possible market and seek opportunities to continue to work with a wide and interesting range of organisations. The foundation of this outlook is of course, derived from the long and distinguished career of the Company’s Managing Director, Mark Nicol.