MDN’S QUALITY AND CUSTOMER COMMUNICATION AND RELATIONSHIP MANAGEMENT, POLICIES AND PROCEDURES

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INTRODUCTION Both alone and in concert with our alliance partners, MDN has established a high reputation for facilitating an extensive range of Recruitment, Management and HR Consulting services.

OUR VISION We exist to be a reputable, reliable and sustainable provider of Recruitment and Consulting capability to Business, Government and Community Organisations.

• OUR MISSION We do this by:

• providing clients with high quality professional Consulting services that are highly satisfying to all stakeholders.

• providing creative and sustainable solutions.

• providing services that add value to the client.

• providing methodologies which demonstrate rigour, validity and professionalism.

• identifying closely with client needs.

• providing exceptional value for money.

• providing access to a wide range of contacts and networks through our strategic alliances which adds significant value to our processes and client engagements.

• engendering in clients, attributes of loyalty in terms of repeat business and advocacy in promoting new business.

• OUR VALUES We underpin our service with:

• Integrity.

• Professionalism.

• Client interests being considered first and foremost.

• Innovation, Flexibility and Resourcefulness.

• Leadership and Teamwork.

• Thoroughness and completeness of Solutions.

• Quality communication & Knowledge sharing.

• Value for money.

We offer our services to the widest possible market and seek opportunities to continue to work with a wide and interesting range of organisations. The foundation of this outlook is of course, derived from the long and distinguished career of the Company’s Managing Director, Mark Nicol.

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