MDN’S QUALITY AND CUSTOMER COMMUNICATION AND RELATIONSHIP MANAGEMENT, POLICIES AND PROCEDURES

INTRODUCTION Both alone and in concert with our alliance partners, MDN has established a high reputation for facilitating an extensive range of Recruitment, Management and HR Consulting services.
OUR VISION We exist to be a reputable, reliable and sustainable provider of Recruitment and Consulting capability to Business, Government and Community Organisations.
-
OUR MISSION We do this by:
-
providing clients with high quality professional Consulting services that are highly satisfying to all stakeholders.
-
providing creative and sustainable solutions.
-
providing services that add value to the client.
-
providing methodologies which demonstrate rigour, validity and professionalism.
-
identifying closely with client needs.
-
providing exceptional value for money.
-
providing access to a wide range of contacts and networks through our strategic alliances which adds significant value to our processes and client engagements.
-
engendering in clients, attributes of loyalty in terms of repeat business and advocacy in promoting new business.
-
OUR VALUES We underpin our service with:
-
Integrity.
-
Professionalism.
-
Client interests being considered first and foremost.
-
Innovation, Flexibility and Resourcefulness.
-
Leadership and Teamwork.
-
Thoroughness and completeness of Solutions.
-
Quality communication & Knowledge sharing.
-
Value for money.
We offer our services to the widest possible market and seek opportunities to continue to work with a wide and interesting range of organisations. The foundation of this outlook is of course, derived from the long and distinguished career of the Company’s Managing Director, Mark Nicol.